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How do I update my account address?
How do I update my account address?
Luca avatar
Written by Luca
Updated over a week ago

If you need to update the address associated with your Relai account, please follow these steps.

1. Submit a Proof of Address (POA)

To update your address, we require a valid Proof of Address (POA) document. The document must meet the following criteria:

  • It must be no older than three months.

  • Your name and current residential address must be clearly visible on the document.

  • All four corners of the document must be visible in the photo.

  • The document must be in German, Italian, French, or English.

2. Accepted types of POA documents

We accept the following types of documents as POA:

  • Bank statement or bank account confirmation

  • Utility bill

  • Local tax authority bill

  • Residence certificate

3. How to upload your POA document

You can now submit your Proof of Address (POA) document directly in the Relai app under → Profile → Identity Verification.

  • Upload a clear photo or file (PDF, JPEG) of the document directly in the in-app support chat.

  • Screenshots or scanned documents are not accepted.

  • Only unedited photos of the physical document or the original PDF file are allowed.

Once we receive and verify your POA document, we will update your account address manually.

Important Notes

  • Photos Only: When using the in-app support chat, submit real photos of the physical document or the original PDF file. Scans or digitally altered images are not accepted.

  • Digital Alterations: Please note that we cannot accept any form of digital alteration or obscuring of information on the document. If you need to hide sensitive data, you may print the document, cover the relevant information with small pieces of paper, take a clear photo, and then submit it to us.

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