If you need to update the address associated with your Relai account, please follow these steps.
1. Submit a Proof of Address (POA)
To update your address, we require a valid Proof of Address (POA) document. The document must meet the following criteria:
It must be no older than three months.
Your name and current residential address must be clearly visible on the document.
All four corners of the document must be visible in the photo.
The document must be in German, Italian, French, or English.
2. Accepted types of POA documents
We accept the following types of documents as POA:
Bank statement or bank account confirmation
Utility bill
Local tax authority bill
Residence certificate
3. How to upload your POA document
If you want to change your address, please contact our support team via the in-app support chat.
To do this, open the Relai app and tap the speech bubble icon in the top right corner of the home screen. Ask the team to reset your current address verification.
Once the address verification has been reset, you can upload your new proof of address document directly in the app under
→ Profile → Identity verification.
Upload a clear photo or file (PDF, JPEG) of the document directly in the in-app support chat.
Screenshots or scanned documents are not accepted.
Only unedited photos of the physical document or the original PDF file are allowed.
Once we receive and verify your POA document, we will update your account address manually.
Important Notes
Photos Only: When using the in-app support chat, submit real photos of the physical document or the original PDF file. Scans or digitally altered images are not accepted.
Digital Alterations: Please note that we cannot accept any form of digital alteration or obscuring of information on the document. If you need to hide sensitive data, you may print the document, cover the relevant information with small pieces of paper, take a clear photo, and then submit it to us.