What is the Secure Login in the Relai app?
Relai’s Secure Login protects your account using:
Your device.
A quick identity check (face scan).
A liveness check to confirm it’s really you and not a recording or deepfake.
This method is based on modern multi-factor authentication (MFA) principles — but without passwords, SMS codes, or extra authenticator apps.
It’s fast, secure, and privacy-first by design.
How does it work?
When you log in to the Relai app:
You scan your face (or use your 6-digit PIN)
All verification happens locally on your device
No data (like face scans) is ever transmitted to or stored on any server — not Relai’s and not anyone else’s
Relai uses secure login technology provided by our trusted security partner, Keyless.
Keyless relies on advanced cryptographic techniques such as:
Zero-Knowledge Proofs (ZKP)
and Secure Multi-Party Computation (sMPC)
These technologies allow your identity to be verified without exposing or transmitting any personal data.
Your biometric info is never centrally stored — not even in encrypted form.
What if I lose my phone?
No worries, here’s how to regain access:
Install the Relai app on your new device.
Tap “Login” on the welcome screen.
Confirm your Relai account email address.
Go through the Secure Login setup again (face scan + PIN)
Enter your 12-word recovery phrase to restore your wallet
💡 Important: Without your 12-word recovery phrase, you cannot restore your wallet!
Please store it securely offline, ideally on acid-resistant paper or a metal plate.