Proof of Address (POA) Document Requirements
As part of the verification process, you’ll also need to provide a Proof of Address (POA) document to confirm your residential address.
Accepted POA Documents:
Bank statement (must be a standard statement, not a certificate of account ownership)
Utility bill (electricity, water, gas, internet, etc.)
Local tax authority bill
Certificate of residence
POA Document Requirements:
Issued within the last 3 months
Clearly shows your full name and current residential address
All four corners of the document must be visible
Must be in German, Italian, French, or English
Must be the original unedited document file or a picture taken of the original printed document.
Not Accepted:
Screenshots or scanned documents
Digitally altered or edited images
Photos taken from another screen, computer, or device
Documents in languages other than German, Italian, French, or English
Uploading Your POA Document
Upload the original document file directly in the app during the verification process.
No Screenshots or Scans: Screenshots or scanned documents are not accepted. Only unedited original files or a picture of the physical printed-out document with all four corners visible are allowed.
Digital Alterations: We cannot accept any form of digital alteration or obscuring of information on the document. If you need to hide sensitive data, you may print the document, cover the relevant information with small pieces of paper, take a clear photo, and then submit it to us.
