How Relai contacts users
Relai may reach out to you by email for the following reasons:
To confirm your registration or verification status
To notify you about your account or transactions
To share product updates or announcements
All official emails from Relai come exclusively from addresses ending in @relai.app. If you receive an email from any other domain, it is not from us.
What Relai will never do
To keep you safe, it's important to know that Relai will never:
Contact you by phone or SMS
Ask you to make a deposit or payment outside of the official Relai app
Request your 12-word recovery phrase, password, or any sensitive personal information
Contact you via Telegram, WhatsApp, or any other messaging platform
How to verify an email is from Relai
Before clicking any link or responding to a message claiming to be from Relai, check the following:
Check the sender's email address — it must end in @relai.app
Do not click suspicious links — go directly to relai.app or the Relai app instead
When in doubt, contact us — reach out to [email protected] to verify
What to do if you receive a suspicious message
If you receive a message that looks like it's from Relai but seems suspicious:
Do not click any links
Do not share any personal or financial information
Mark the message as spam
Contact us at [email protected] and let us know
If you have already responded to a suspicious message or shared sensitive information, please contact us immediately — we're here to help.
Important reminder about Bitcoin transactions
Bitcoin transactions are irreversible. If you have sent bitcoin following instructions from someone impersonating Relai, we strongly recommend reporting the incident to your local law enforcement and financial authorities. Once reported, please send us a copy of the police report at [email protected].
Your security is our top priority. If you have any doubts or questions, don't hesitate to reach out — we're here to support you in your Bitcoin journey. 🔒
