As a company, we want to be completely transparent about what data we collect. Learn about what information we collect. Here’s a breakdown of all the data we collect.
Relai App
Every time a Relai user makes a transaction through the Relai app, we collect information about the order. The data we collect includes the user’s
Currency (EUR or CHF)
Amount
IBAN
Bitcoin wallet address
Timestamps for order created, executed, exchanged, and payment received
Trade recurrence (once, weekly, or monthly)
Referral code (if applied)
Referral commission
User details for sell orders (which includes first and last name, address, and bank details)
For incoming deposits, we collect the deposit amount, deposit ID, user details, and bank details
All exchange orders we place on our third-party exchange partner
Push notification tokens (if permissions are given in the app)
Verification
Once a customer has completed the verification process, Relai stores the following user data:
Name
Date of birth
Email
Phone number
Address
Nationality
Tax residency
The Relai.app Website
To gain more insight into our user base and potential customers, Relai also collects data from its website visitors.
Online identifiers (geolocation/tracking details, browser fingerprint, operating system, mobile device type, browser name and version, anonymized IP addresses) and usage data (authentication data, click-stream data, and other data collected via cookies and similar technologies) are collected and retained in strict compliance with the General Data Protection Regulation (GDPR) and any other comprehensive data privacy regulation that may apply.
If you have any further questions on how we manage user data and website visitor data, please reach out to Support via [email protected]