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How can I change or reset my PIN?

You can reset or change your PIN directly in the app at any time — either from your profile or during the login process.

Luca avatar
Written by Luca
Updated over 3 weeks ago

Option 1: Change your PIN in your profile

  1. Open the Relai app.

  2. Go to Profile → Settings → Security.

  3. Tap “Change PIN”.

  4. Enter your current PIN.

  5. Set and confirm your new 6-digit PIN.

Option 2: Reset your PIN during login (if Face ID is not activated)

If Face ID is not activated under Profile → Settings → Security, the app will show you the standard login screen when you open the app.

From there:

  1. Tap “Forgot PIN” at the bottom center of the screen.

  2. Tap “Reset PIN”.

  3. Complete a quick face scan to confirm it’s really you.

  4. Set and confirm a new 6-digit PIN.

Note: If Face ID is activated, it will automatically log you in using your 6-digit PIN in the background.

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