Do you want to use all the features of the Relai App? Verification is an important step and only takes a few minutes. To ensure a smooth experience, make sure that your device’s precise location function is activated, NFC is turned on, and you have all the required documents ready. Just follow this guide!
Step-by-Step Guide
1. Preparation
Check your smartphone:
NFC capability: Ensure that your smartphone supports and has NFC (Near Field Communication) enabled. On iPhones, NFC is usually automatically activated. On Android devices, you may need to enable it in the settings.
Location function: Activate the location function on your device so that the app can access your precise location.
Have your identification document ready:
Required documents: You need a valid national passport or identity card from one of our supported countries.
Not accepted: Driver’s licenses and residence permits cannot currently be used.
Important: Only IDs with a machine-readable zone (MRZ) are supported.
2. Open the Relai App
Start the app: Open the Relai App on your smartphone.
Go to your profile: Tap on the profile icon at the bottom right.
3. Start Verification
Select 'Account Verification': Follow the instructions on the screen.
4. Email Verification
Start by verifying your email address: You will be prompted to enter your email address. We will send you a code via email, which you need to enter in the app.
Check your spam folder: If you don’t see the email in your inbox, make sure to check your spam folder.
5. Provide Tax Residency Information
Enter your tax residency information: You will be asked to confirm your tax country.
6. Scan Your Identification Document
With NFC chip:
Scan ID document: Hold your ID document against the back of your smartphone (usually at the top near the camera) to read the NFC chip.
Without or old NFC chip:
Proceed anyway: If your ID document doesn’t have an NFC chip or it cannot be read, tap on 'Proceed anyway'.
Scan/photograph ID: Take scans/photos of the back side and then the front side of your ID. Ensure good lighting and that all details are clearly visible.
7. Perform the Selfie Check
Prepare yourself:
Expose your face: No hair or accessories should cover your face.
Good lighting: Find a well-lit place without direct sunlight or strong shadows.
Take the selfie:
Positioning: Hold your face within the displayed frame/oval.
Note: No other persons should be visible in the background.
8. Provide Further Information
Answer a few short questions about yourself and the origin of your funds.
9. Confirm your phone number:
Enter SMS code: We will send you a code via SMS. Enter this in the app.
10. Confirm Your Address
Allow location access:
Activate GPS: Allow the Relai App to access your precise location to confirm your address.
11. Done!
Verification complete: You are now verified and can use all the features of the Relai App.
Note: In some cases, the verification may take up to 24 hours if a manual review is necessary.
Tips and Notes
Supported documents: Only national identity cards and passports with MRZ are accepted.
NFC tips: Problems scanning? Ensure that NFC is activated, and try again.
Clear images: Make sure the photos are sharp and well-lit to avoid delays.
Location function: Important for address confirmation: Your location services must be activated so we can confirm your address.