How do I contact support in the Relai app?
If you have a question or problem, you can easily contact us through the Relai app:
Open the Relai app.
Tap the single speech bubble icon in the top right corner.
Browse the FAQ articles for helpful guides and answers to common questions.
To start chatting directly, tap 'Send us a message'.
If you're unable to access the app, you can also reach us by email at [email protected]. To speed up the process, ensure you send your email from the address linked to your Relai wallet, so the support team can align your inquiry with your account details more seamlessly.
Relai does not provide phone support. All assistance is available exclusively through in-app chat or via email.
Where can I find my past conversations?
All past conversations with support can be found under:
→ Profile → Help & Community → Helpdesk → Messages
Relai AI
Relai AI is our intelligent, AI-powered support agent – available to help you 24/7.
Relai AI is trained and continuously improved by the Relai Support Team. It uses publicly available information and internal support resources provided by the team.
The more details and context you give Relai AI, the better it can assist you. By the way: Relai AI can also analyze images to support you better.
⚠️ Relai AI can help with many common questions – but it does not have access to your account or our database.
Talk to a Human Support Agent
If you prefer to talk to a human support agent, you have two options:
Tap 'Talk to a person 👤' after Relai AI replies – you’ll be connected to our human support team.
Or simply tell Relai AI you want to speak to a human – it will forward your message automatically.
