How do I contact support in the Relai app?
If you have a question or problem, you can easily contact us through the Relai app:
1. Open the Relai app.
2. Tap the two speech bubbles icon in the top right corner.
3. Browse the FAQ articles – you’ll find helpful guides and answers to common questions.
4. If you still need help, tap 'Send us a message'.
Where can I find my past conversations?
All past conversations with support can be found under:
→ Profile → Help & Community → Helpdesk → Messages
Relai AI 🤖
Relai AI is our intelligent, AI-powered support agent – available to help you 24/7.
Relai AI is trained and continuously improved by the Relai Support Team. It uses publicly available information and internal support resources provided by the team.
👉 The more details and context you give Relai AI, the better it can assist you. By the way: Relai AI can also analyze images to support you better.
⚠️ Relai AI can help with many common questions – but it does not have access to your account or our database.
Talking to a Human Support Agent 👥
If you prefer to talk to a human support agent, you have two options:
Tap 'Talk to a person 👤' after Relai AI replies – you’ll be connected to our human support team.
Or simply tell Relai AI you want to speak to a human – it will forward your message automatically.