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How can I restore my Relai account & wallet?

This FAQ guides you on how to restore your Relai account and self-custodial Bitcoin wallet using your 12-word recovery phrase.

Luca avatar
Written by Luca
Updated yesterday

To restore your wallet you need your 12-word recovery seed phrase.

Follow these steps to restore your wallet:

  1. Download or re-install the Relai app.

  2. Tap on 'Log in'.

  3. Enter the email address linked to your Relai account (Make sure to type it in lowercase).

  4. Confirm your email address by entering the 6-digit code sent to your email inbox.

  5. Next, you’ll be asked to scan your face to complete the Multi-Factor Authentication login.

  6. Then, enter your 12-word recovery phrase in the correct order to restore your wallet.

Important

If you enter your 12-word recovery phrase incorrectly – even if just one word is wrong or in the wrong order – you won’t restore your original wallet.

Instead, you will receive an error message indicating that you are trying to restore a different wallet.

Double-check every word and its order carefully to ensure you regain access to your wallet. You can verify the correct spelling of your seed phrase words using the official BIP39 word list.

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