When you confirm a buy order via bank transfer on Relai EU, your Bitcoin price is locked in and guaranteed for 30 minutes. This is called the price lock window — it gives you a confirmed rate while your bank transfer is on its way.
What happens after 30 minutes?
If your funds haven't arrived within 30 minutes, your locked price automatically renews to the current market rate, and a new 30-minute window begins.
Your order stays open — it is not cancelled. This renewal process repeats until:
your funds arrive,
you cancel the order, or
the order reaches its expiry (see below).
Where can I see my locked price?
Open the order details screen — your current locked price is always displayed there, along with a countdown timer showing when the next renewal is due. Tap or click the lock icon next to the price for more details.
When does my order expire?
If your bank transfer never arrives, your order will eventually expire:
One-time buy orders — expire after 7 days (168 hours) from order creation
Weekly auto-invest orders — expire after 7 days from order creation
Monthly auto-invest orders — expire after 28 days from order creation
Does this apply to credit card, Apple Pay, or Google Pay orders?
No. These payment methods are processed instantly, so the price lock window doesn't apply to them.
What if I don't want the updated price?
You can cancel your order at any time before your funds arrive. If you cancel, any funds already received will be refunded to your bank account.
A few things worth keeping in mind:
The price renews automatically — it doesn't mean your order is at risk. Think of it as a rolling guarantee while your transfer is in transit.
Only the locked price and BTC output amount update at renewal. Your order itself remains open and active.
The expiry countdown starts from when the order was created, not from the last price renewal.
Relai AG 🇨🇭 users are unaffected.
