🇨🇭 Swiss based users (Relai AG)
| Bank transfer | Instant payment method (Credit card, Apple Pay, Google Pay) |
Buy | When your fiat money arrives at our bank account. | When you confirm, the instant pay exchange rate will be displayed. |
Sell | We show the estimated sell price during the creation of the sell order. The final executed sell price will be shown after we received the Bitcoin transaction you send to us. |
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🇪🇺 European based users (Relai EU)
| Bank transfer | Instant payment method (Credit card, Apple Pay, Google Pay) |
Buy | When you create the buy order, then updates every 30 minutes (*) | When you create the buy order. |
Sell | When you create the sell order. |
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(*): For EU bank transfer buy orders, your Bitcoin price is locked for 30 minutes from the moment you confirm your order. If your funds arrive within that window, your order is executed at the locked price. If funds don't arrive in time, your price automatically updates to the current market rate and a new 30-minute window begins. You'll always see the current locked price and Bitcoin output amount and a countdown in the order details screen when you click on the lock icon in the Bitcoin price field.
