In order for your bitcoin purchase to be successfully executed, there must be an open order in the Relai app where the following criteria must match your transfer:

  • IBAN

  • Amount

  • Currency

If a criterion doesn’t match, your money will be returned to you. In the event of a transaction refund, we charge a CHF/EUR 0.6 fee.

Please note that as of version 2.0.0, Relai has a different IBAN and you are no longer required to input a payment message as the app recognizes that the payment is coming from you based on your IBAN, currency, and amount.

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