To ensure that your bitcoin purchase is successfully processed, an open buy order must exist in the Relai app, and the following conditions must match exactly with your bank transfer:
✔ The status of the open buy order must be "Awaiting Payment".
✔ Transfer the exact amount specified in the buy order from the IBAN you provided when creating the buy order.
✔ The amount must be sent in the correct currency, as specified in the buy order.
✔ The bank account used for the transfer must be in your own name only.
✔ Ensure that IBAN, amount, and currency match exactly with the details of the open buy order.
A payment reference is not required. As long as the IBAN, amount, and currency match the details of the open buy order, the payment will be automatically assigned correctly.
If any of these conditions are not met, your money will be automatically refunded to your bank account, which may take 1–3 business days.
Joint and business accounts are not supported.
If you’re a company looking to buy bitcoin, explore our dedicated solution for businesses: Relai Business.