Before You Buy
Make sure you have secured your wallet by writing down your 12-word recovery phrase offline and in a safe place before making your first purchase.
How to Buy bitcoin with Relai
1. Download the Relai app from the App Store or Google Play Store.
2. Tap the ( + ) icon at the bottom center of the navigation bar.
3. Select ‘Buy’.
4. Enter the amount you want to buy.
5. Click ‘One-time buy’ to set the purchase frequency or choose weekly/monthly auto-invest.
6. Under ‘Select your payment method’, choose:
Bank transfer → Add your personal IBAN from which you will manually transfer the money.
Credit/debit card, Apple Pay, or Google Pay for instant purchases.
7. (Optional) Add a referral code to save 0.1% on fees.
8. If you want to buy bitcoin directly to an external wallet, select this option.
9. Review your order details.
10. Confirm the order.
11. If you selected bank transfer, send the exact amount in the correct currency from the IBAN you added as the payment method to the displayed Relai bank account to avoid a refund.
Only transfer money once your buy order shows the status ‘Awaiting payment’:
For Swiss-based users (Relai AG 🇨🇭), bank transfer orders remain open until payment is received.
For EU-based users (Relai EU 🇪🇺), bank transfer orders must be paid within 96 hours, otherwise the order will expire and needs to be created again.
No payment reference is needed - your transfer will be automatically assigned as long as the IBAN, amount, and currency match.
| Swiss based users (Relai AG) | EU based users (Relai EU) |
Order currency | CHF / EUR | EUR only |
Bitcoin price | Market price at execution | Fixed at order creation |
Payment deadline | 45 days | 96 hours |
Payout frequency | 24 hours | Hourly |
