To ensure that your bitcoin purchase is successfully processed, an open buy order must exist in the Relai app, and the following conditions must match exactly with your bank transfer:
✔ The status of the open buy order must be 'Awaiting Payment'.
✔ Transfer the exact amount specified in the buy order from the IBAN you provided when creating the buy order.
✔ The amount must be sent in the correct currency, as specified in the buy order.
✔ The bank account used for the transfer must be in your own name only.
✔ Ensure that IBAN, amount, and currency match exactly with the details of the open buy order.
📌 If any of these conditions are not met, your money will be automatically refunded to your bank account, which may take 1–3 business days.
❌ Joint and business accounts are not supported.
💼 If you are a company looking to buy Bitcoin, we offer Relai Business. More information here: Relai Business.
⚠️ A payment reference is not required. As long as IBAN, amount, and currency match the details of the open buy order, the payment will be automatically assigned correctly.