As a company, we want to be completely transparent about what data we collect. Learn about what information we collect. Here’s a breakdown of all the data we collect.

Relai App

Every time a Relai user makes a transaction through the Relai app, we collect information about the order. The data we collect includes the user’s

  • Currency (EUR or CHF)

  • Amount

  • IBAN

  • Bitcoin wallet address

  • Timestamps for order created, executed, exchanged, and payment received

  • Trade recurrence (once, weekly, or monthly)

  • Referral code (if applied)

  • Referral commission

  • User details for sell orders (which includes first and last name, address, and bank details)

  • For incoming deposits, we collect the deposit amount, deposit ID, user details, and bank details

  • All exchange orders we place on our third-party exchange partner (Kraken)

  • Push notification tokens (if permissions are given in the app)

Optional Verification

On February 15, 2022, Relai introduced an optional verification process for customers who want to buy more than the daily buy/sell limit of EUR 900 (CHF 1,000), under which users aren’t required to complete identity verification (under Swiss regulations).

Once a customer has completed the verification process, Relai stores the following user data:

  • Name

  • Date of birth

  • Email

  • Phone number

  • Address

  • Nationality

  • Tax residency

The verification process is not mandatory to use Relai.

It’s optional for users who want to buy an unlimited amount of bitcoin.

Individuals who are happy to buy or sell less than EUR 900 (CHF 1,000) worth of BTC per day can continue to use the app without having to complete an identity verification process.

The Website

To gain more insight into our user base and potential customers, Relai also collects data from its website visitors.

Online identifiers (geolocation/tracking details, browser fingerprint, operating system, mobile device type, browser name and version, anonymized IP addresses) and usage data (authentication data, click-stream data, and other data collected via cookies and similar technologies) are collected and retained in strict compliance with the General Data Protection Regulation (GDPR) and any other comprehensive data privacy regulation that may apply.

If you have any further questions on how we manage user data and website visitor data, please reach out to Support via [email protected]

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